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The Counselling Process

What to Expect

We understand that starting therapy can feel overwhelming or unfamiliar. Knowing what to expect ahead of time can help ease uncertainty and make the process feel more approachable.

 

Booking Your Appointment

All appointments are scheduled through our secure platform, Jane App. If you’re a first-time client, you’ll be prompted to create an account and complete a short intake form prior to your first session. Please note that a credit card is required to be kept on file for billing purposes, though no charges are made until your session.

Free 15-Minute Consultation

If you’ve scheduled a complimentary 15-minute consultation, this is a space for you to ask questions, learn more about our approach, and get a sense of whether we’re the right fit for you. There’s absolutely no pressure to commit — we want you to feel comfortable in your choice of therapist.

Session Format

Most sessions are held virtually to offer flexibility and accessibility. Rest assured, your therapist will always be in a private, confidential space when meeting with you online. In-person sessions are offered at 34334 Forrest Terrace, Abbotsford.

For those engaging in walk and talk therapy in Mission, we’ll begin with a short virtual meeting to confirm the location and to discuss how this format differs from in-office or online sessions. We want you to feel informed and supported every step of the way.

 

Your First Session

In our first full session, we’ll go over confidentiality and its limitations in detail. We’ll also take time to get to know you, build a foundation of trust and safety, and explore what you're hoping to gain from therapy. This is your space, and we’ll move at a pace that feels right for you.

We humbly acknowledge that British Columbia is situated on the traditional unceded territories of almost 200 distinct First Nations.

We recognize that Indigenous traditions, knowledge, and languages have been deeply damaged by the ongoing colonization of Indigenous Peoples and actively work to deepen our understandings, repair harm, and decolonize our practice.

© 2025 by Hemlock & Haven Therapy All rights reserved.

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