Our Fees & Policies

Virtual/In-Person Counselling Session – $150/50-minute session
Couples - $180/50-minute session
Walk & Talk Therapy (available in Mission only) – $150/50-minute session

At Hemlock & Haven Therapy, we want you to feel at ease with the therapist you choose. That’s why we offer a free 15-minute virtual consultation — a no-pressure opportunity to ask questions and explore whether we’re the right fit for you.

Currently, we are offering virtual sessions only, with the exception of Walk & Talk Therapy, which takes place outdoors in a public space within Mission, BC. When an in-person office location becomes available, we will share updates here.

Appointments are booked through the Jane App by clicking “Book Appointment.” Jane meets all Canadian privacy and security standards, including PHIPA, PIPEDA, and PIPA compliance.

Cancellation & Missed Appointments

Your session time is held just for you, and we deeply value your commitment to the therapeutic process.

As a courtesy to both your practitioner and fellow clients, we kindly ask for at least 24 hours’ notice for any cancellations or appointment changes. This allows us the opportunity to offer the time to someone else in need.

Please make any cancellations or changes directly through the Jane App to ensure your therapist is promptly notified.

Late cancellations (less than 24 hours’ notice) will be subject to an $80 fee.
Missed appointments (no-shows) will be charged the full session fee, automatically billed to the credit card on file.

You can opt to receive appointment reminders through Jane to help you stay on track.

At Hemlock & Haven Therapy, We understand that life happens. In cases of extenuating circumstances — such as a medical emergency, bereavement, or natural disaster — cancellation fees may be waived at the clinician’s discretion.